Tricity Family Medicine & Urgent Care Clinic, PLLC

107 Hyannis Dr., Holly Spring, NC 27540
Ph: 919-363-8666 Fax: 919-363-8668

Rx PRESCRIPTION REFILL POLICY

The first step to refilling your prescription is to call your pharmacy and request a refill request to be faxed to our office.

No prescriptions will be refilled on Saturdays, Sundays or Holidays by any of our on-call physician or provider for any reason. The on-call providers are to be called for emergencies only.

Before you come to your regular appointment, you should look over your medications, diabetes supplies, inhalers, etc. to determine if you need to request any new prescriptions at your appointment.

The patient is responsible for knowing when medication(s) will need to be refilled.

Prescriptions will not be filled for “walk-in” patients (requested by walking into the clinic).

Any change to your medication treatment plan (increasing or changing medications) will not be made over the phone. It will require a follow-up visit for re-evaluation.

We do require office visits on a regular basis for all of our patients taking prescription medication. It is very important to have follow-up visit and/or blood work necessary for monitoring the safety or effectiveness of a medication.

Require 4 days minimum to process prescription(s) renewal and/or pick-up requests.

Non-controlled/non-narcotic prescriptions require a follow up appointment every 3-6 months.

Controlled-substances/narcotic prescriptions require a follow up appointment every 30-90 days.

New symptoms and/or events require a clinic appointment. Provider unable to diagnose via phone. If you think that you are having an allergic reaction to a medication, call the office immediately or go to the nearest emergency room.

No early refills if medications are overused/abused/misused. Must follow prescription directions.

No medication/prescription will be replaced if lost, stolen, misplaced, overused, etc (treat like money!!).

Medications are for the prescribed individual’s use only. It is illegal to “share” your medicine.

Patient must pick-up his/her prescription(s) in person, unless pre-authorized by staff.

Thank you in advance for your cooperation and understanding.

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